FAQ - Shipping and Delivery

* Where do I find my tracking information?

Your tracking information will be in your shipping confirmation email that is sent 1-2 business days after your order has been placed. If you do not see it in your inbox, please check your spam and junk folder. If it’s not there, please email our team at support@hikervape.com.

* Can I track my order?

Yes! You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.

Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.